Privacy Policy

Effective Date: January/2024

At Roofing Monkeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information

This includes your name, email address, phone number, and mailing address when you contact us, request a quote, or schedule a service

Usage Data

We automatically collect information about your interactions with our website, including your IP address, browser type, pages visited, and time spent on the site.

Communication Records

We keep records of our communications with you, including emails, phone calls, and in-person interactions related to our services.

How We Use Your Information

We use the collected information for the following purposes:

To provide and improve our roofing services
To respond to your inquiries and process your requests
To send you important updates about your roofing project
To send newsletters or promotional materials (you may opt-out at any time)
To analyze and improve our website's performance and user experience
To comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

With service providers who assist us in operating our business
With insurance companies, when necessary for processing claims (with your consent)1
In response to legal requests or to comply with applicable laws and regulations
In the event of a merger, acquisition, or sale of all or part of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

Access, correct, or delete your personal information
Opt-out of marketing communications
Request a copy of your personal data we hold

To exercise these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.

Additional Information

Cookie Usage

At Roofing Monkeys, we use cookies and similar technologies for several purposes:

Authentication and Security

We use cookies to authenticate your identity, confirm whether you are currently logged into our site, and enhance the security of our services

Preferences and Functionality

Cookies help us remember your preferences, such as language settings and customized features, to provide a more personalized experience

Analytics and Performance

We use cookies to analyze how visitors use our website, including which pages are most frequently visited and how users navigate through the site. This information helps us improve our services and optimize the user experience

Advertising

We may use advertising cookies to present relevant marketing content to you on third-party websites and to measure the effectiveness of our marketing efforts

Types of Cookies

We use both first-party cookies (set by our website) and third-party cookies (set by external servers)

. These may include:

Session cookies that expire when you close your browser
Persistent cookies that remain on your device for a set period

Managing Cookies

You can manage your cookie preferences in the following ways:

Adjust your browser settings to accept, block, or delete cookies
Use our in-product cookie preferences tool (if available)
Opt-out of personalized marketing by clearing cookies in your browser settings

Please note that disabling certain cookies may impact your ability to use some features of our website effectively

Third-Party Content

Our website may include embedded content from other websites, which may use their own cookies. We are not responsible for these third-party cookies

.For more detailed information about cookie management and removal, you can visit

[https://www.aboutcookies.org](https://www.aboutcookies.org[1/)

By using our website, you consent to our use of cookies as described in this policy. If you have any questions about our cookie usage, please contact us using the information provided in the "Contact Us" section of this privacy policy.

Data Retention

At Roofing Monkeys, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods for different types of data may vary depending on the nature of the information and the purpose for which it is used.

General Guidelines

Account Information: We retain your account information for as long as your account is active. If you choose to close your account, we will delete or anonymize your personal data within a reasonable timeframe, typically within 30 days1.
Project-Related Data: Information related to roofing projects, including quotes, contracts, and service records, is retained for the duration of the project and for a period afterward as required by applicable laws and regulations.
Communication Records: We keep records of our communications with you, including emails and phone calls, for a period of time to ensure continuity of service and to address any follow-up questions or concerns.
Website Usage Data: We retain anonymized or aggregated data about website usage for analytical purposes for a longer period, as this data does not directly identify individuals1.

Exceptions

Legal Requirements: We may retain certain information for longer periods if required by law, such as for tax purposes or to comply with other legal obligations1.
Dispute Resolution: If there is an ongoing legal claim or dispute, we may need to retain relevant data until the matter is resolved.
Backup and Security: For technical reasons, copies of some information may remain in our backup systems for a limited period even after deletion from our active databases.

We regularly review our retention periods to ensure we only keep data for as long as necessary. When personal data is no longer needed, we securely delete or anonymize

If you have questions about our data retention practices or wish to request the deletion of your personal information, please contact us using the information provided in the "Contact Us" section of this privacy policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Roofing Monkeys

1224 Dupont St,

Toronto, ON M6H 2A4,

(647) 916-9562

info@roofingmonkey.ca